TASG15 - User Research

Course Code:	TASG15
Confirmed:	Feb 01, 2025
Valid From:	Sep 01, 2025

Education Cycle:	First-cycle level
Disciplinary domain:	Technology
Subject group:	Informatics/Computer and Systems Sciences
Specialised in:	G1N First cycle, has only upper-secondary level entry requirements
Main field of study:	Informatics

Intended Learning Outcomes (ILO)

On completion of the course the student shall:

Knowledge and understanding

display knowledge of how to discriminate between behavioral, attitudinal, qualitative and quantitative user research
display knowledge of the processes and methodologies to properly and practically handle user research in a design or business context
demonstrate comprehension of the role of user research in the design process
demonstrate comprehension of the key ethical issues as the basis for a sound user research approach

Skills and abilities

demonstrate the ability to describe and discriminate between different methods for conducting user research and articulate their advantages and disadvantages
demonstrate the ability to select one or more appropriate methodologies for the tasks at hand
demonstrate the ability to discuss the role of user research in a business strategy context

Content

The course introduces the students to user research concepts, methods and techniques as they are used throughout the design process to identify needs, behavioural patterns, and functionalities. It provides students with a basic understanding of the differences between interviews and surveys, cultural probes and ethnography, behavioural or attitudinal approaches, qualitative and quantitative methodologies, and practically illustrates how to turn user research results into communicable deliverables such as personas or user journeys.

The course includes the following parts:

application of user research concepts and methodologies to real-world projects
creation of deliverables such as personas, storyboards, and user journeys based on user research
conducting user research in the context of team work and collaborative projects
establishing useful and realistic research goals and objectives
preparation of reports and present results of user research to stakeholders

Type of instruction

Lectures and seminars.

Language of instruction is in English.

Examination and grades

The course is graded 5, 4, 3 or U.

The final grade for the course is based on a balanced set of assessments. The final grade will only be issued after satisfactory completion of all assessments.

Registration of examination:

Name of the Test	Value	Grading
Examination	3 credits	5/4/3/U
Seminar	3 credits	5/4/3/U
Presentation	1.5 credits	5/4/3/U

Course literature

Please note that changes may be made to the reading list up until eight weeks before the start of the course.

Title: Observing the User Experience, Second Edition: A Practitioner's Guide to User Research
Author: Goodman, Kuniavsky, Moed
Publisher: Morgan Kaufmann
ISBN-13: 978-0123848697
ISBN-10: 0123848695

COURSE SYLLABUS